Pv13 Privacy Policy – User Personal Data Protection

Pv13 is committed to protecting the privacy and personal data of every user in Malaysia. This policy explains what information we collect, how we use it, and your rights as a user of our platform.

Effective date: 1 January 2026

1. Information We Collect

When you register and use the pv13 platform, we may collect various types of information to ensure the service runs smoothly and securely. The information collected includes:

  • Account information: Full name, email address, phone number, date of birth, and encrypted password collected at registration.
  • Device & browser information: Device type, operating system, browser type, IP address, and general location data collected when you access the platform.
  • Payment information: Transaction details in MYR (RM), including deposit and withdrawal methods used. We do not store full card numbers — payment processing is handled by verified providers.
  • Usage data: Records of in-platform activity including games played, betting history, access times, and interactions with platform features.
  • Cookies and tracking data: Information collected through cookies and similar tracking technologies to improve the user experience.

We only collect information that is necessary for legitimate purposes and do not gather excessive data beyond what is required to operate the platform.

2. How We Use Your Information

The information we collect is used solely for the following purposes:

  • Processing account registrations and verifying user identities to meet compliance requirements.
  • Processing deposits and withdrawals in MYR and maintaining accurate transaction records.
  • Providing effective customer support and responding to user enquiries.
  • Sending important account notifications, security updates, and policy changes via email or message.
  • Improving platform functionality and performance based on usage patterns without exposing individual identities.
  • Complying with legal obligations and regulations applicable in Malaysia.
  • Detecting and preventing fraudulent activity, account abuse, and cybersecurity threats.

Pv13 will not use your data for third-party marketing without your explicit consent. You can opt out of promotional communications at any time via your account settings.

3. Cookies & Tracking Technologies

Pv13 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you access our website.

The types of cookies we use include:

  • Session cookies: Used to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
  • Preference cookies: Saving your language settings and display preferences so you do not need to reconfigure them each time you visit.
  • Analytics cookies: Helping us understand how users interact with the platform so we can make the necessary improvements.
  • Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the pv13 platform.

4. Data Storage, Security & Third-Party Sharing

Storage & Security

All pv13 user data is stored on servers protected with industry-standard SSL encryption. We apply appropriate technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of your data.

Data is retained for as long as your account remains active, or as long as necessary to fulfil the purposes outlined in this policy. Once an account is closed, data will be kept for the minimum period required under Malaysian law before being securely deleted.

Third-Party Sharing

Pv13 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, in the following limited situations, information may be shared:

  • Payment service providers required to process your MYR transactions — they are bound by strict confidentiality agreements.
  • Competent authorities in Malaysia where required by law or court order.
  • Technical service providers (such as hosting and infrastructure) that support the operation of the platform, subject to strict data protection terms.

In all data-sharing arrangements, pv13 ensures that recipients adhere to the same or higher data protection standards.

5. User Rights Over Personal Data

As a registered pv13 user, you have the following rights regarding your personal data:

  • Right of access: You have the right to request a copy of the personal data we hold on your account at any time.
  • Right to rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction by contacting our support team.
  • Right to erasure: In certain circumstances, you may request that your personal data be deleted, subject to any legal obligations binding pv13 to retain such records.
  • Right to restrict processing: You may request that we limit how we use your data in certain circumstances permitted by law.
  • Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

To exercise any of the rights above, please contact the pv13 support team by email at [email protected]. We will endeavour to fulfil your request within a reasonable timeframe.

6. Policy Changes & How to Contact Us

Pv13 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or platform operations. Users will be notified of any material changes via email or in-platform notification before the changes take effect.

We encourage you to review this page periodically to stay informed about how we handle your personal data. Continued use of the platform following any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or wish to exercise your privacy rights, please get in touch with us:

The pv13 team will endeavour to respond to all privacy-related enquiries in a timely and professional manner.

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